Healthcare / Digital Clinic
A healthtech organization
Patient journey digitized from booking to follow-up.
At a glance
Sector
Healthcare / Digital Clinic
Engagement
6 months
Services
- Healthcare Product Design
- Web Development
- Compliance & KVKK
- CRM Integration
MEASURED OUTCOMES
Impact
-
72%
online booking share
-
-48%
call-center load
-
+28
patient satisfaction (NPS)
-
96%
form digitization rate
01
The challenge
Patient bookings came in over the phone, in-clinic processes ran on paper forms, and follow-up communication was not standardized.
02
What we did
We built a patient self-service portal, an in-clinic digital form flow, and KVKK-compliant follow-up communication on a single platform.
For our healthcare client we digitized the patient journey from booking to treatment to follow-up communication. The KVKK-compliant infrastructure lets both patients and the clinic team work from a single platform.
03
The outcome
-
01
Bookings spread beyond business hours
-
02
Shorter in-clinic paperwork time
-
03
Higher patient satisfaction score
process
From design to production — step by step
From strategy workshops to live operations, the same team runs every stage. Brand, product and engineering operate under one architecture.
How we workSTACK
Tech stack
- Next.js
- Supabase
- HL7 FHIR
- Twilio
- SendGrid
- Vercel
- Sentry
- Cloudflare
RELATED CONTENT
Related
from the case
Our patients now book on their own calendar and receive reminders and follow-ups through a single channel. The clinic team focuses on patients, not on paperwork.
Clinic Director
Clinic Director
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contact
The right people, from the first message.
No gatekeepers, no brief relay. The team that talks strategy is the team that builds the system. Tell us where you want to grow — we bring the architecture.